Terms and Conditions
Terms & Conditions
By using this website you agree to be bound by our Terms and Conditions. These Terms and Conditions apply to the use of this Website (www.sofasavings.co.uk) and by accessing this Website and/or placing an order through a telephone sales advisor, you agree to be bound by the terms and conditions detailed below. We strongly recommend that you fully read our Terms and Conditions before placing an order and If you require any further information or clarification on the information herein, please do not hesitate to contact us through any of the methods listed in the “Contact Us” page of this website. www.sofasavings.co.uk.
We aim to constantly improve and develop our website for the benefit of our customers and to enable this to take place we may occasionally modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice. Changes to conditions may occur from time to time and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change. Sofa Savings also reserve the right to change, extend, or make amendments to any pricing or offers detailed on this website. If Sofa Savings is informed of any inaccuracies with regards to the content or material detailed on the site we will endeavour to investigate and correct such highlighted material at our earliest convenience.
Accuracy of content
Sofa Savings has taken every care in the preparation of the content appearing on this website, in particular to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.
Before you place an order
Upon deciding you would like to place an order with Sofa Savings by arranging for one of our advisors to call you, please have the following information to hand as it will help us process your order. We will be delighted to answer any queries you may have at this stage of the order process.
Here are some of the most common questions for you to consider.
• Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways? • Will the furniture fit in the room? • Which range are you interested in? • Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time. • What colour would you like the furniture in? • How would you like to pay for the furniture?
The Products on our site are available for purchase and delivery only within the United Kingdom and Ireland on request. As far as reasonably possible all products featured on the website are either in stock or available at the time of ordering, or information on delivery or time constraints will be given by one of our advisors fpor your approval prior to making your purchase.
To be eligible to purchase Products on this website you must: • (a) be capable of entering into binding contracts; and • (b) be at least 18 years old. • (c) provide your real name and contact details (including e-mail); and • (d) a valid delivery address in the United Kingdom or Ireland.
The price of the products will be the amount set out as per the order summary and correct at the time of ordering. Prices are liable to change at the discretion of Sofa Savings at any time, but subsequent price changes will not affect the price for the products as stated in your order at the time of that order being placed.
Payment can be made by credit or debit card or bank transfer (details available upon request).
If you have chosen to pay by card, once your order is received we will process the payment by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.
Our site contains a vast amount of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower or higher) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. All prices quoted include VAT.
Acknowledgement and acceptance of your order.
If you place an order with Sofa Savings we will email you an invoice and confirmation of your order within 24 hours. It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.
We have two types of delivery service available to our customers depending upon personal preference and postcode, these comprise of our two man white glove delivery service and our third party courier pallet service.
All deliveries will be made to the delivery address provided by you when you originally place your order. In the event that you require the products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or email to notify us of this fact and provide the alternative delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us) and we reserve the right to postpone delivery until such satisfactory documentation is provided.
2 Man White Glove Delivery
Upon purchasing a sofa from Sofa Savings, customers are solely responsible for verifying building access and ensuring furniture dimensions are suitable for the property. The Sofa Savings delivery team will not be responsible for forcibly trying to make an item fit into the place of delivery, nor will they be held responsible for any damage that could occur to the place of delivery or to the furniture itself as a result. In the event that the Sofa Savings delivery team have reasonable doubt as to the access to the property and suspect damage may be caused to the furniture by attempting delivery, you will be asked to sign a disclaimer by which you agree by the terms above to take full responsibility for any accidental damage caused by attempting to forcibly deliver items. This will mean the customer agrees that any damage caused will be accountable to yourself and not a responsibility of Sofa Savings.
If you choose the 2 man delivery option our delivery team will provide you with approximately 1 hours notice depending on phone connection/siganl, they will unpack your furniture and completely install it in the room of your choice. To ensure you are completely satisfied with your furniture, the delivery team will ask you to check the goods over and sign to say that the goods have been received in perfect condition. Once this dcomunet has been signed and the drivers leave the property Sofa Savings will not be responsible for any damage noticed after, so please ensure the goods are checked carefully. The drivers will leave all packing materials so the goods can be returned within 7 days if required. This is to benefit the customer as the goods cannot be returned unless the original packaging is used. Please note, under no circumstances will the drivers remove the packaging, this is to prevent problems at a later date.
Most of our items are in stock and are guaranteed to be dispatched within 3 working days to our logistics company who will contact you to negotiate delivery a suitable delivery date unless otherwise specified at the point of ordering by an advisor. If you place an order and there are any problems with the stock availability, one of our advisors will contact via telephone or email with the information confirming when the stock will be available for delivery, this will be within 2 business days. If this is not suitable and a refund and cancellation is requested, then this will be processed straight away.
We aim for all deliveries to take place between the hours of 8am and 6pm, obviously, this is based around the circumstances on the day. If for any reason at all the drivers are delayed whether that may be due to traffic, accidents, problems delivering, or any other reason that may effect the route, then we will keep the customer updated and always continue to deliver until we all deliveries are complete. Each customer effected will be given the option whether they can accept the delivery later in the evening or whether we arrange an alternative, unfortunately, these problems are out of our control and Sofa Savings cannot be responsible for any delays and will not be obliged to refund or compensate.
At request by the customer we will try to advise an approx delivery time slot 8am - 12pm (morning slot) and 12pm until 6pm (afternoon slot), again, we cannot be responsible if the delivery is too take place outside of the time advised. This is a 8am - 6pm delivery with one hours notice from the drivers and the customer is responsible to be available at one hours notice within these times provided. If you require an am or pm notification please contact us the business day prior to the delivery and our logistics team will assist you.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is destined for and please make sure that the area you want the furniture placed is cleared and free from debris or hazards.
Please note our 2 man delivery drivers are instructed to assemble sofas in your home, however if purchasing additinal items such as coffee tables, beds or other household furniture they will not be assembeld and that will be left down to you the customer.
Stairways: If your delivery involves carrying items up stairs, a slight surcharge of £10 per flight of stairs and £30 for 3 flights+. Please let us know when placing your order as this may alter the delivery and please make us aware exactly how many flights, failing to inform us can prolong delivery. if rejecting these charges upon delivery and the delivery process is not completed you will lose your standard delivery charge in the process.
A Pallet Service/Courier Delivery is a 1 man service. The goods are checked prior to leaving our depot for quality control and then securely wrapped on a pallet using black pallet wrap. This is an all day delivery between 9am and 5pm and the driver will call your prior to the delivery to ensure you are available in between 9am and 5pm. If the driver cannot get hold of the customer or the they arrive at the address at the customer is not home, the driver will only wait for 15 minutes. If the delivery is classed as a failed drop, there will be a re-delivery charge of the same cost of the original delivery fee paid to arrange a delivery on an alternative day. If you decide not to accept the re-delivery fee and delivery of the goods then the items will be returned back to our unit and you still be charged for the original delivery as you were not available.
The palletised delivery will be made as close to your front door as possible, however, the driver is not insured to either enter the customers house or carry the sofas. It is the responsibility of the customer to carry the sofas and assemble them, and this will be made clear at the point of ordering and choosing this method of delivery. Please ensure that you have assistance if you choose this method as drivers are bound by strict policies and in assisting they are therefore in breach of this. Please do not ask the driver to assist on the day. If the black wrapping is damaged upon delivery, it is likely the goods have been damaged in trasit, please call our customer service team immediately and bring it to our attention straight away whilst the driver is still at your address.
Out of Stock items.
Should an item be out of stock, on most occasions it will state an expected arrival date on the website and this date will be reiterated should you be ordering over the phone. The dispatch of your sofa will then be made within 3 working days of that previously stated arrival date.
The details and designs of our products are constantly changing and we reserve the right to change the specification of our products without prior notice in relation to future sales. You should check our website for details.
Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you.
The measurements of all products provided are as accurate as possible, but some slight variances may apply.
Some self-assembly may be required on certain products.
All of our sofas come with a 12 months manufacturers warranty for your peace of mind. This covers you for any problems that you may experience with the sofas due to manufacturing faults such as- stitching, fillings, frame etc.
With all manufacturers warranties, Sofa Savings reserve the right to carry out an inspection of the goods in the confinements of your own home using an independent 3rd party company to assertion where the fault is situated. There are 3 stages involved in this process which includes: initial inspection (if fault can be repaired on the day, then the work will be carried out in your home), if not then we will book for a repair to be carried out. If this is not to our satisfaction then a replacement can be arranged. Sofa Savings have the rights to repair any damage on 3 occasions prior to any full exchange taking place. Each situation is different so our advisors will work closely with our repair company to advise on the best action.
This does not however affect your statutory rights as a customer. Sofa Savings reserves the right to determine the order of the following statutory rights : repair, replacement, refund.
Cleaning of products
Our manufacturers do not cover any faults or damage caused through incorrect cleaning products used on our ranges. For all our leather items a damp cloth is the only method that should be used to clean and therefore, any wipes or cleaning products used on the leather will not be covered as we are not aware of what chemicals are in there as this could react negatively. For fabric products, we also would recommend a damp cloth. However, we do supply fabric cleaning products which are provided by one of the top leading furniture cleaning specialists which have been tested and fully approved.
If you have a complaint in relation to any service or non-service provided by Sofa Savings please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the "Contact Us" page.
Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
If you decide to exchange your furniture you must notify us, in writing, within 7 working days of delivery.
Should you wish to exchange the goods, it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packaging and use it when returning/exchanging the furniture.
It is your responsibility when exchanging the items to ensure that they are in perfectly good condition and with the original packaging, however Sofa Savings recognise that many customers do not have the means to do this, and in this circumstance we will arrange collection/part exchange during normal business hours (Monday to Friday) if requested. The charge for a part exchange would be exactly the same as the delivery fee paid when the order was originally placed. Please take note of the delivery zone that was chosen at the point of order and the original charge paid for delivery. Also when exchanging items the original service that was used for the logistics of the items must be the service that is used when returning/exchanging the goods. If returning/exchanging the items when they were delivered originally by a courier, the items must be returned on a wooden 1200cm x 1000cm pallet and be wrapped carefully in original packing and securely tied to the pallet to prevent any damage. If the items are damaged once retuned then you will be responsible for repair costs or any costs applicable to the replacement of the items. All goods will be fully inspected once returned and if damaged, a repair technician will provide ourselves with a quote for full repair costs. This may also lead to a small claims action.
We will collect the old goods and part exchange for the new item, any refund necessary will be authorised within a 30 day period of the part exchange taking place providing stock is in an acceptable condition upon inspection. This refund may be the difference between the item originally ordered and the lower cost item it is exchanged for. However, if the item chosen for the exchange is higher in price than the original item then the payment to clear the balance must taken before the part exchange takes place. Self-assembly furniture cannot be exchanged once assembly is part or fully completed, unless the item is found to be faulty. If for any reason at all the part exchange is due to the goods not being as described, fit for purpose or of satisfactory quality at the point of delivery then there will be no additional charges.
If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.
If you decide to return your furniture you must notify us, in writing, within 14 working days of delivery. This is in alignment with the 1979 sales of goods act.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packing and use it when returning the furniture.
It is your responsibility when returning the items to ensure that they are in perfectly good condition and with the original packaging, however, Sofa Savings recognise that many customers do not have the means to do this, and so we will arrange collection during normal business hours (Monday to Friday) if requested. The charge for a return would be exactly the same as the delivery fee paid when the order was originally placed. This is dependant on the location of customer and circumstances upon delivery. Please take note of the delivery zone that was chosen at the point of order. On made to order items the goods can be returned, however, the 30% charges will be applicable for made to order items. Any refund that takes place will be for the total value of the order minus 30% and minus the original delivery charge and the same fee for a collection charge if the goods are not returned on the same day as the original delivery. (Please refer to our made to order section within our terms and conditions.)
If returning/exchanging the items when they were delivered originally by a courier, the items must be returned on a wooden 1200cm x 1000cm pallet and be wrapped carefully in original packing and securely tied to the pallet to prevent any damage. If the goods are not in the original packaging then they will not be accepted and the goods will still be the property of the customer who originally made the purchase. If the items are damaged once returned, then you will be responsible for repair costs or any costs applicable to the replacement of the items. These goods will be fully inspected once returned and if damaged, a repair technician will provide ourselves with a quote for full repair costs. This may also lead to a small claims action.
The pallet collection service is the same as the delivery details provided above in the terms and conditions. The collection will be arranged between the hours of 9am and 5pm between Monday and Friday, the driver will contact the customer prior to their arrival, this will be at any point between the hours of 9am and 5pm. Pallet collections cannot be arranged for specific time slots. Again, the cost of the collection will be the exact same as the original delivery fee paid. All refunds will be for the amount agreed by Sofa Savings prior to the collection. Sofa Savings are not responsible for the collections costs of any orders that the customer is looking to return, the customer will be charged (same as orginal delivery charge) for collection and the costs will be taken from the total price of the goods. All refunds will be actioned within 30 days of the collection date.
All cancellations made before or after delivery are subject to a 30 day refund policy. If goods have been delivered and signed for in good condition and you still wish to cancel, you may cancel within 14 days in line with the long distance sales regulations act and subject to a re-collection fee which will be the exact same as the original delivery charges. These charges only apply to non made to order items, for made to order items the goods can be returned, however, the 30% charges will be applicable. Any refund that takes place will be for the total value of the order minus 30% and minus the original delivery charge and the same fee for a collection charge if the goods are not returned on the same day as the original delivery. (Please refer to our made to order section within our terms and conditions.) Once goods are returned to us and inspected and should they be found to be in perfect condition the refund process will begin. All refunds will be actioned within 30 days of the goods being returned to us and inspected.
Please note, that the credit card fees of 2.5% are not refunded on all orders once the order has been cancelled regardless of circumstances.
Made to Order Items.
If you wish to cancel your order of a made to order item you can within 24 hours of when the order is placed with no charges unless a delivery date has been arranged at point of sale due to a faster delivery and manufacturing process has been arranged. After this period the items will of started the manufacturing process and there will be a standard 30% charge of the total value of the products as Sofa Savings will not be liable for the charges from our suppliers. These charges are applicable for both pre delivery and after the delivery of the items. If the made to order items are delivered and you wish to return them then our drivers will remove the items from your home but the 30% charges are still applicable. Please be aware that Sofa Savings will always strive to dispatch special made to order sofas within time frame stated but in some cases this can go slightly over the standard delivery time due to the production run, materials required, factory holidays etc and this is advertised clearly on the website for any products it may affect. Sofa Savings will contact you once your sofa has been manufactured to book you in for your delivery date, we will not contact you until we have received this notification, so please bare with us or kindly call 0121 663 1072 for an update on your order. With made to order items the design of scatter cushions can be different, they may vary in style or pattern and Sofa Savings or our manufacturer cannot 100% guarantee the cushion will be an exact match to what is in the image on the product page. However, the cushions will always match with a similar colour and will work well with the design of the sofa. We advise if you are looking for an exact match, you choose an item that is advertised in this way to prevent any issues at a later date. Sofa Savings cannot be held responsible for this, however, we will always endeavour to give accurate information, keep our customers updated and deliver at the nearest opportunity. Please note made to order items can be returned at delivery stage, however, the 30% charge fee on the total price will not be refunded. The item can only be returned for a full refund if the item is not as describe or damaged upon delivery.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by Sofa Savings. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Sofa Savings collects the details provided by you on registration, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.
We do not store credit card details and we do not share customer details with any 3rd parties.
Use of your information and your preferences
We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Sofa Savings group products and services or those services of other carefully selected companies which be of interest to you. We may contact you by post, email or telephone for these purposes.
We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, or telephone to ask your opinions. Again, if you do not want to be contacted for this purpose, please inform us at the point of sale.
We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
Disclosures of your information
Your information may be passed to and used by all Sofa Savings companies. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Other web sites
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Sofa Savings advertisement on another site that links to Sofa Savings will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online simply stylish sofas services you can use.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
Sofa Savings shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
To contact us via email you can reach us at the following addresses:
Please be aware the address advertised on the website is warehouse only, all post and contacting information must be forwarded to Unit 20 Stirchley trading estate, Hazelwell Road, Birmingham B30 2PF.
Telephone: 0121 663 1072