At Sofa Savings we take the privacy of our customer’s data extremely seriously as without this we would not be where we are today as such a successful and reputable furniture company.
Please read this document thoroughly to ensure you understand how we will collect and use your data as it is collected through the use of our website and also telephone conversations.
When and where do we collect data?
We collect data from you in a number of ways:
- When speaking to a sales adviser over the telephone, live chat feature and emails.
- When you request a call back via our website contact form.
- When you sign up to our news letter.
- When attempting to order on our website
What do we do with the information captured?
When you give us any personal data as indicated above, we may need to collect information about you to allow us to provide the best service in the future and also to allow us to communicate with you. This information may include but is not limited to details such as your name, address, your email address and your phone number.
We may also collect information and third party providers may collect said information about where you are on the internet, (e.g. the URL you came from, your IP address, domain types like co.uk or .com) your browser type, the pages you view while on our website, the advertisements you clicked on, any search terms that you entered onto our website to help bring us information on what sort of items you are interested in which is classed as user information. We may collect this information even if you do not register with us. You should be aware that this site is being monitored to help improve our services every day to benefit you the public, our customers.
We confirm that any personal information you provide to us and any other user information from which we can identify you is held in accordance with the registration we have with the data commissioner’s office. We use your information only for the following purposes.
- Providing all the necessary information to make your purchase easier.
- For statistical or survey purposes to improve this website and its service to you.
- For the administrators benefit to help make the site easier to navigate.
- Gathering information to see which products appeal to you for news letters, advertising and promotional banners.
- Providing the best possible service to you.
By using our website you agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) regulations 2003.
You should be aware that if we are requested by the police or any other regularity or government authority investigating suspected illegal activities to provide your personal information and/or user information, we may feel obliged to do so.
Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your enquiry. This is of course subject to the provision that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes and when we are legally obliged to disclose your data.
Sofa Savings retains and uses your personal information to provide you with the best possible experience and information by providing you with a personalised service and for internal administration and analysis.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
If you purchase the 5 Year Warranty, your information will also be held on computer or other files by Standard warranty group and any agents or associated company for the purposes of administering this policy, including carrying out customer surveys, claims handling and fraud prevention.
We take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.